FREQUENTLY ASKED QUESTIONS

Find answers to many commonly asked questions

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    Where can I use my Sears Card®?

    All members of the Sears Holding Company family of companies, including:

    • • Sears
    • • Kmart
    • • Kmart.com
    • • Sears Essentials
    • • Sears Grand
    • • Sears Hardware
    • • Sears Auto Centers
    • • Sears Hometown Stores

    You can also use your Sears Card® at Sears Repair and Home Services, Sears Dental, Sears Portrait Studios, Sears Optical, Sears flowers.com and Sears Travel.

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    What services can be conducted over the phone?

    • • Balance Inquiries-Account Balance
    • • Available Credit
    • • Last Payment Amount
    • • Last Payment Date
    • • Current Minimum Payment Due
    • • Payment Due Date
    • • Request a Duplicate Statement
    • • Request Recent Transaction Information

    To locate our phone number, please go to the Contact Us page, or the phone number is listed on the back of your credit card.

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    Where can I make a payment?

    • Account Online
    • • By mail. For our payment address, select the Contact Us page. Please indicate your Sears account number on your check to ensure fast and accurate processing.
    • • At a Sears or Kmart store
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